Frequently Asked Questions

How close is my university?
Lace Market Studios is only a 12 minute walk to Nottingham Trent University. It will take approximately 23 minutes to reach the University of Nottingham by tram. The tram stop is only a few minutes’ walk from Lace Market Studios.
Are there good transport links?
Absolutely – Hockley bus stop is a 2-minute walk a way, Lace Market tram stop is over the road and you’re just a short 15 minute stroll from Nottingham mainline rail station.
Where can I do my laundry?
A laundry is provided with washers and dryers on site. A laundry card is required which can be obtained from reception for £2.00 and you can top this card up with credit online via Paypal or a debit or credit card. Alternatively, you can download the free Circuit app where you can pay for your laundry. A washing machine cycle will cost £2.80 and a tumble dry will cost £1.50.
Do you offer any other services?
There are a number of additional services that we offer through 3rd parties.

Pinglocker: Offer student storage, shipping and removals with free insurance and collection.
UniKitOut: Offer a variety of different kitchen and bedding packs for students, along with stationary and cleaning products. Packs can be ordered so it’s ready for when you arrive onsite to check in. Use the discount code Host10 at the checkout to receive 10% off your order.

Is there a supermarket nearby?
You are spoilt for choice at Lace Market Studios with Sainsbury’s, Tesco and Chinese Supermarket all within a 5 minute walk away. The Lace Market is also home to many cafes and restaurants too. If you’re on a particularly tight study schedule Tesco & Sainsbury’s will even deliver for you.
Is there a medical centre nearby
Yes, there is an NHS walk in medical center, a 10 minute walk away. Although we would recommend that you register with a local Doctor’s surgery, there are a few to choose from – Victoria and Mapperly Practice and The Windmill being the two closest to Lace Market Studios.

Also, both Nottingham and Nottingham Trent University also have a medical centre.

Is there somewhere to park when we are unpacking?
We are unable to offer parking on site, but you will be able to briefly unload at the front of the building on Belward Street, then move the car to a nearby display parking area. Please co-ordinate your arrival time with the team in advance to assist with smooth check-ins.
Can I book if I am under 18?
Yes. The Lace Market Studios accommodates students who are 17 years of age as long as the student’s guarantor signs the tenancy agreement and other necessary paperwork.
Is the Lace Market Studios safe and secure?
Yes – here at Lace Market Studios we have staff available 24-hours a day, CCTV covering all entrances and communal areas, and secure key fob access so we can keep track of everyone who comes and goes.
Is there always a member of staff available?
The management office will be open at various times throughout the week. Outside of these hours a 24 hour emergency contact will be provided for residents.
What are the payment options for international students?
You can choose to pay the full amount or alternatively you can also pay in instalments. For the latter, you will need to provide a UK guarantor or use our guarantor service provided by our friends at HousingHand.
Do I need a guarantor?

All UK students can choose to pay in instalments as long as they can provide a UK guarantor. If you cannot provide a Guarantor you will need to pay the full years rent upon booking your accommodation or sign up with Housing Hand guarantor assistance scheme (please contact us for further details). If you are under 18 years old, we will require a guarantor.

I do not live in the UK – how can I pay my rent?
If you do not live in the UK and do not have a UK guarantor, you will need to pay for your rent in full. You can arrange to do this either by credit/debit card, international cheque or bank transfer. Please be aware that if paying by cheque or bank transfer the bank will usually deduct charges from the amount you send us and you will need to pay the amount due before you can move in.
Do I need to pay council tax?
No. If you are a full time student in the UK you do not have to pay council tax. You will however be required to provide a council tax exemption letter from your place of study which you will then send by post to the Nottingham City Council, Council tax department.
How much is the booking fee and what happens to it?
We do not take a deposit or a booking fee. We request a payment of £300 to secure your room, this is an advance rent payment and will be deducted from your total bill.
Can I cancel my contract before I move in?

If you cancel within 72 hours of making your booking you may cancel and receive a refund of your £300 advance rent payment, provided the Tenancy has not commenced.

If your notice of cancellation is received by us 72 hours after you have submitted an application form on or before 31st July 2022 you may cancel your booking by writing to us provided that we will be entitled to retain £100 of the total initial rental payment.

After the 1st August you will not be permitted to cancel until a replacement tenant is found for the studio. You will remain liable to pay the rent for the room and all other charges and costs under your tenancy agreement for the period to the date that a replacement tenancy for the room commences.

Please see the Cancellation Policy for further details.

Can I smoke in the accommodation?

No. Smoking is not permitted in any area within Lace Market Studios. You can smoke outside the accommodation in designated areas.

Is there a curfew?
No. The secure access fob will allow you to enter and leave the accommodation whenever you wish.
Am I allowed to have guests?
Occasional overnight guests are permitted. All overnight guests must be signed in at Reception for safety, security and so that staff know who is on site in the event of an emergency. You must accompany your guests at all times whilst they are on site and you are responsible for their behaviour.
Which rooms have a TV and do they come with a licence?
All of the Lace Market studios have a TV but you will need to purchase your own TV license.
How do I connect to the internet?

You can connect via Wi-Fi or a Cat 5 patch cable – if you don’t have one, speak with Reception and they’ll be able to help.

To contact ASK4 with pre-arrival queries or assistance when you move in, visit their website or call the support team on 0114 303 3232. Alternatively, text ‘help me’ to 07797 800 545 to receive a call back or email support@ask4.com.

What’s a DDA Room?
DDA rooms are wheelchair accessible which means they can easily accommodate a student with a wheel chair. They have very large bathrooms and the room space is larger than a non DDA room.
How do I cancel a booking?

If you cancel your contract before the contract begins, or you want to cancel and move out early, you will be subject to our cancellation terms and charges.