Frequently Asked Questions
How close is my university?
Are there good transport links?
Where can I do my laundry?
Do you offer any other services?
Pinglocker: Offer student storage, shipping and removals with free insurance and collection.
UniKitOut: Offer a variety of different kitchen and bedding packs for students, along with stationary and cleaning products. Packs can be ordered so it’s ready for when you arrive onsite to check in. Use the discount code Host10 at the checkout to receive 10% off your order.
Is there a supermarket nearby?
Is there a medical centre nearby
Also, both Nottingham and Nottingham Trent University also have a medical centre.
Is there somewhere to park when we are unpacking?
Can I book if I am under 18?
Is the Lace Market Studios safe and secure?
Is there always a member of staff available?
What are the payment options for international students?
Do I need a guarantor?
All UK students can choose to pay in instalments as long as they can provide a UK guarantor. If you cannot provide a Guarantor you will need to pay the full years rent upon booking your accommodation or sign up with Housing Hand guarantor assistance scheme (please contact us for further details). If you are under 18 years old, we will require a guarantor.
I do not live in the UK – how can I pay my rent?
Do I need to pay council tax?
How much is the booking fee and what happens to it?
Can I cancel my contract before I move in?
If you cancel within 72 hours of making your booking you may cancel and receive a refund of your £300 advance rent payment, provided the Tenancy has not commenced.
If your notice of cancellation is received by us 72 hours after you have submitted an application form on or before 31st July 2022 you may cancel your booking by writing to us provided that we will be entitled to retain £100 of the total initial rental payment.
After the 1st August you will not be permitted to cancel until a replacement tenant is found for the studio. You will remain liable to pay the rent for the room and all other charges and costs under your tenancy agreement for the period to the date that a replacement tenancy for the room commences.
Please see the Cancellation Policy for further details.
Can I smoke in the accommodation?
No. Smoking is not permitted in any area within Lace Market Studios. You can smoke outside the accommodation in designated areas.
Is there a curfew?
Am I allowed to have guests?
Which rooms have a TV and do they come with a licence?
How do I connect to the internet?
You can connect via Wi-Fi or a Cat 5 patch cable – if you don’t have one, speak with Reception and they’ll be able to help.
To contact ASK4 with pre-arrival queries or assistance when you move in, visit their website or call the support team on 0114 303 3232. Alternatively, text ‘help me’ to 07797 800 545 to receive a call back or email firstname.lastname@example.org.
What’s a DDA Room?
How do I cancel a booking?
If you cancel your contract before the contract begins, or you want to cancel and move out early, you will be subject to our cancellation terms and charges.